W072012–17Delivery / Process designAgency PMOs113+ projects

Outcome

projects delivered building PMO practice from zero across two agencies in five years, alongside two hardware programs taken prototype-to-production.

90projects delivered building the first agency’s PMO from zero, 8 direct reports, 28% YoY growth

23enterprise mobile projects delivered at the second agency, 100% YoY growth

2flagship hardware programs taken prototype-to-production

Two agencies, two PMOs, built from a standing start

01 / Context

Two early PMO-building roles back to back — a design and technology agency (2013–2017), where no PMO existed yet, and an enterprise mobile agency (2012–2013), serving clients across sports, energy, and nonprofit sectors.

02 / Problem

Both roles needed program-management practice built from nothing, for clients who needed real production delivery, not process theater.

Enterprise and consumer-brand names were on the line either way — an automotive OEM, a POS hardware manufacturer, and several other Fortune 500 and institutional clients on one side; a professional sports team, two energy companies, and a national nonprofit on the other.

TWO AGENCIES, TWO PMOS — DIAGRAM

FIG 01 — Two standing starts, five years, 113+ projects.

03 / Approach

Build the process before there’s a backlog forcing it.

01Establish delivery process, reporting, and a growth plan from a standing start, with no existing PMO to build on.

02Take an automotive OEM’s vehicle dashboard OS and a POS hardware manufacturer’s terminal system from prototype to production.

03Scale the practice to 8 direct reports and 90+ projects while sustaining double-digit year-over-year growth.

04 / What I did

Built the first agency’s PMO from inception to 90+ projects and 8 direct reports, growing 28% year-over-year, while leading an automotive OEM’s dashboard OS program and a POS hardware manufacturer’s terminal program from prototype to production.

At the second agency, delivered 23 enterprise mobile projects across sports, energy, and nonprofit clients, driving 100% year-over-year growth.

Role: PMO Lead / Program Manager · Design/tech agency, then enterprise mobile agency · 2012–2017

05 / Outcome

113+ projects delivered across two agencies, two PMO practices built from a standing start, and two flagship hardware programs shipped from prototype to production.

PROTOTYPE TO PRODUCTION — DIAGRAM

FIG 02 — Two hardware programs, dashboard OS and POS terminal.

06 / What I would do differently

This entry is built from two resume lines, not lived memory of those years — the honest answer is I’d want real notes from that period before saying what I’d change. Ask me directly if you want more than what’s here.

← All work7 case studies Next / W01 →The Knowledge Curator